One of the Health Foundation’s strategic priorities is to inspire improvement through changing relationships between people and health services.
The hypothesis that underpins their work in this area is:
‘The quality of care is a factor of the quality of the interactions between people who use services and people who provide them. Thus, transforming this dynamic is a [...]

As we all know, when working in healthcare it’s absolutely essential to keep learning throughout your career. Action learning allows both individuals and organisations the space to develop, thus generating a learning organisation via learning individuals – and is now one of the most widely used development methods in healthcare.
Action Learning in Healthcare enables readers [...]

The Authors
Pauline Darby, Society of the Holy Child Jesus, London, UK
Valerie James, Independent Consultant, UK Honorary Senior Fellow, Kingston and St George’s Universities, Kingston Hill, UK Associate, Centre for Innovation in Health Management, University of Leeds, Leeds, UK
Abstract

Purpose – This paper aims to report the process and results of strategic level renewal of an organization [...]

ACTUALLY, WE KNOW WHY THINGS REALLY WORK
Why don’t organisations and systems work?  Well, they do, of course – and our own experience confirms why they work and why they don’t.
We know perfectly well that any human systems that work have as my friend Pat Brown put it, “a personality behind them”.  We have seen the [...]